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Privacy policy

Privacy Policy

Last Updated: 22nd Feb 2022

This policy is made for and applies to anyone who is a Uniquely Health customer or subscriber, or anyone who is visiting our website. Please read this Privacy Policy carefully to understand our views and practices and your rights regarding your personal data, and if you don’t agree with it, then (although we hate to turn you away) you shouldn’t use our Site or Service. There are several ways you might Agree to this Privacy policy, for instance by registering for our service and ticking  ‘Check here to indicate that you have read and agree to the Privacy Policy on our www.uniquely.health (our “Site”), by booking a call with on our Site, or through confirming you have agreed to the Privacy Policy in writing, including by email, then you confirm that you have read, understood, and agreed to this policy.

Feel free to email us at support@uniquely.health if you have questions or concerns.

We may update our privacy policy from time to time. Any changes we make will be posted on this page and, where appropriate, and if we have an up-to date email address for you on record, we will send you an email to confirm the changes as well.

Definitions

  1. “Uniquely Health” or “we”, “us” or  “our”  means the brand, logo, name, business concept and affairs and individuals associated with carrying on the business activities related to and sold under the name Uniquely Health, which form part of the business activities of Provenca Capital;
  2. “Provenca Capital” is a limited company registered at Companies House under company number 10926530, with registered address at 14-16 Dowgate Hill, London, EC4R 2SU, United Kingdom;
  3. “Service” or  “Services” means Uniquely Health’s products, software, services, and Website (including but not limited to text, graphics, images, and other material and information) as accessed from time to time by the user, regardless if the use is in connection with an account or not; 
  4. “Website” or “Site”means uniquely.health ;
  5. “Terms of Service” or “TOS” means the agreement you make with Uniquely Health when creating an account;
  6. “Agreement” means this Privacy Policy, updated from time to time as described herein;
  7. “UK GDPR” means Regulation (EU) 2016/679 of the European Parliament and of the Council of 27th April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, as it forms part of the law of England and Wales, Scotland and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018;
  8. “Data Protection Regulation” means UK Data Protection Act 2018, and the UK GDPR .

About Us

Uniquely Health is part of Provenca Capital, rather than a stand alone company. Therefore, for legal and regulatory purposes, Provenca Capital is the formal contracting party for all activities undertaken by Uniquely Health. Individuals associated with Uniquely Health are employees or contractors of Provenca Capital. Hence, personal data transmitted or processed as part of the business affairs of Uniquely Health will be held by Provanca Capital.

Provenca Capital is registered with the UK Information Commissioner’s Office (registration number ZB094859); the Data Protection Officer is Edmund Lehmann. You can contact Edmund by email at: support@uniquely.health

Use of our Website

By booking a call with Uniquely Health on our Site, registering for an account on our Site, by using the Website or disclosing any personal information: (i) you agree that you have read and understood the terms of this Agreement, (ii) you accept and agree to be bound by the terms of this Agreement and (iii) you accept and agree to abide by all laws and regulations applicable to the subject matter of this Agreement and our which is accessible in our Website.

Data Controller

We act as a Data Controller in relation to any personal data you provide to us, which means we will only process and share your data in line with the requirements of the applicable data protection laws and we will take reasonable steps to ensure that those with whom we legitimately share your data are equally robust in their approach to data protection.

Personal Information We Collect

Personal information is the term we use to describe information that we collect and which can be used to personally identify someone. For example, a name, a personal address or even an IP address.

Here is a list of the types of personal data we collect:

Information you give to us (e.g. on contact forms, questionnaires or when setting up accounts)

  • Contact details– such as your name, address, email address, phone number, marital status, gender.
  • Responses to surveys or promotions
  • Any updates to the information you provide to us
  • Profile Data – such as username and password, purchases or orders made by you.

This is essential information for us to provide the best service we can to you. If you ask us to delete it, it’s possible we may no longer be able to provide our services to you.

Information we collect automatically when you visit our Website

  • Technical information– such as your IP addresses, domain names, the country you’re visiting from, files requested, your browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
  • Information on your visits– such as the full URL clickstream to, through, and from our Website (including date and time), length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

We make reasonable efforts to keep this information anonymous, to protect your privacy.

Information generated by our services

The nature of what we do at Uniquely Health means that we will receive personal information about you from you yourself, from our business partners, suppliers, and sub-contractors (for example, doctors, laboratories, and nutritionists). The types of personal information that we receive as a result of our services include the following special categories of personal data:

  • Your race or ethnic origin
  • Your date of birth
  • Your physical or mental health or condition(s)
  • Information relating to your physical or physiological behaviour

Please remember that if you choose to withdraw your consent to our processing of these categories of information, we will be unable to provide our services to you.

  

Information we receive from other sources

  • Information from business partners, suppliers and subcontractors– such as doctors, laboratories and nutritionists, for example; blood test results, Doctor commentary on results etc.
  • Advertising networks and information providers– we work closely with advertising networks, analytics and search information providers and we sometimes receive information about you from them.
  • Information from other websites and services we operate and provide– where this happens, we will let you know about sharing the information internally or combining with information from the Website.

How do we use the information?

We use your information in line with Data Protection Regulation. In short, this means we only use it where we have a legal basis to do so. These are the general legal basis for which we use your information:

  • Consent– you have given clear consent to us to process your personal information.
  • Our contract– processing your personal information is necessary for a contract you have with us, or because we have asked you to take specific steps before entering into that contract.
  • Legitimate interests– processing your personal information is necessary for our legitimate interests or those of a third party.

Here are some reasons we process your personal information:

  • to allow you to access and use our Website and to register for an account;
  • to provide you with the information, products and services that you request from us;
  • to do things necessary for our business, such as pursuing debts or ensuring the security of our services and Website;
  • to carry out statistical analysis and market research;
  • for marketing, advertising and promotional purposes;
  • for improving and maintaining our Website, preparing reports or compiling statistics in order to improve our services;
  • to notify you about changes to our services and to keep you informed about our fees and charges; and
  • with your consent only, to contact you (including by email or post) with information about our products and services which either you request, or which we feel will be of interest to you.

We have set out below, in a table format, a description of the main ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Purpose / Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer and open your account
  • Identity
  • Contact
 Performance of a contract with you

To process and deliver your order including:

  • Manage payments, fees and charges
  • Collect and recover money owed to us
  • Keeping you informed about the status of your order
  • Identity
  • Contact
  • Financial
  • Transaction
  • Marketing and communication
  • Performance of a contract with you
  • Necessary for our legimtate interests (for instance to recover money owed to us)

To provide our services and products to you including:

(a)   Collecting and analysing your health, biometric and genetic data by collecting your blood, DNA and other samples from you directly or via our partners
  • Special categories of personal data
  • Identity
  • Contact
  • Your explicit consent
  • Performance of a contract with you
  • Necessary for our legitimate interests (for instance, to improve and develop our products/services)

To manage our relationship with you which will include:

  • Notifying you about changes to our terms or privacy policy
  • Asking you to leave a review or take a survey
  • Communicating with you about your account or transactions and sending you information about features and enhancements
  • Complying with and enforcing applicable legal requirements, relevant industry standards and our policies, including this Privacy Policy and Terms of Service.
  • Identity
  • Contact
  • Profile
  • Marketing and Communications
  • Performance of a contract with you
  • Necessary to comply with a legal obligation
  • Necessary for our legitimate interests (for instance, to keep our records updated and to study how customers use our products/services)

To enable you to partake in a prize draw, competition or complete a survey
  • Identity
  • Contact
  • Profile
  • Usage
  • Marketing and Communications
  • Performance of a contract with you
  • Necessary for our legitimate interests (for instance, to study how customers use our products/services, to develop those products and to grow our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
  • Identity
  • Contact
  • Technical
  • Necessary for our legitimate interests (for instance, for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
  • Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
  • Identity
  • Contact
  • Profile
  • Usage
  • Marketing and Communication
  • Technical

Necessary for our legitimate interests (for instance, to study how customers use our products/services, to develop them, to grow our business, and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.
  • Technical
  • Usage

Necessary for our legitimate interests (for instance, to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you
  • Identity
  • Contact
  • Technical data
  • Usage
  • Profile
  • Marketing and Communications

Necessary for our legitimate interests (for instance, to develop our products/services and grow our business)

 

Sharing your information

We may share your personal information with the following categories of third parties, including:

  • our service providers and sub-contractors, including but not limited to payment processors, suppliers of technical, analytical and  support services, and cloud service providers;
  • companies that assist us in our marketing, advertising, and promotional activities;
  • compliance, we may disclose your personal data where necessary to comply with regulations that apply to us, or the law;
  • analytics and search engine providers that assist us in the improvement and optimisation of our Website; and
  • any third parties that you have agreed that we may share your personal information with for marketing purposes.

We request that third parties we share personal information with following equivalent privacy and security procedures to our own to protect your information.

Finally, we may also disclose your personal information to third parties in certain exceptional circumstances as follows:

  • if Provenca Capital undertakes a restructuring such that the Uniquely Health is developed or put into a company on a stand-alone basis (as it may be wholly or partly owned by Provenca Capital) in which case personal information will be transferred to that company;
  • if Uniquely Health or most of our assets are acquired by a third party, in which case personal information held by Uniquely Health will be one of the transferred assets, including under the scenario where the Uniquely Health Brand has become a company as a result of a restructuring along the lines described above, and is subsequently aquired in full or part by a third party;
  • if we are required by any applicable law, regulation or law enforcement organisation to do so;
  • in order to enforce or apply our terms of service or any other agreement or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity; or
  • to protect the rights, property, or safety of Uniquely Health, our customers or other persons. This may include exchanging information with other organisations for the purposes of fraud protection and credit risk reduction.

Transfers of information

The personal data we collect is processed at our offices and in any data processing facilities operated by the third parties. Technology businesses often use third parties to help them host their application, communicate with customers, power their emails etc. When we do this, sometimes it is necessary for us to share your data with them in order to allow these services to work. Your data is shared only when necessary and according to the safeguards and good practices detailed in this Privacy Policy.

Below is a list of the main third party providers we use:

  • Infrastructure: Amazon Web Services,
  • Analytics: Google Analytics, Facebook Analytics
  • Communications: Mailchimp
  • Payments: Stripe

International Transfer of Personal Data

Our business may require us to transfer your Personal Data to countries outside of the European Economic Area (“EEA”), outside of the UK or your country of origin, and including to countries that may not provide the same level of data protection as your home country.

We take reasonable steps to ensure that recipients of your Personal Data remains subject to the same standards as are set out in the Data Protection Legislation, however, there is no way for us to guarantee this in practice. Therefore, we cannot guarantee that if we transfer your data outside, your country of origin, the UK or EEA, that it will be protected to equivalent standards as those inside your country of origin, the UK or EEA.

By agreeing to this Privacy Policy, you recognise that your personal data may be transferred outside your country of origin (including outside the EEA or UK) and that as a result, you may not enjoy the same levels of protection of your data as if that data had not been transferred.

 

How long we store your data for

We store personal information for as long as you use the services we provide and then as required to comply with applicable laws. In particular, we are required by law to hold medical records for 10 years.

 

Your choices and rights

Choices:

At any time:

You can choose not to provide us with personal data

If you choose to do this, you can continue to visit our Website and browse its content, but we won’t be able to provide you with Services, even if you have already paid for them.

You can turn off cookies in your browser settings

If you turn off cookies, you can continue to visit our website and browse its content, but our online Services might be less effective.

You can choose for us not to use your personal information for marketing

We will request your consent to do this, but you can choose to refuse your consent. If you have given your consent and want to retract it later, then you can either unsubscribe to the communications or opt out by contacting us at support@uniquely.health

Rights:

You can contact us by email at support@uniquely.health at any time, to request that we:

  • update any personal information which is out of date or incorrect;
  • delete any personal information which we are holding about you;
  • restrict the way that we process your personal information;
  • provide your personal information to a third party provider of services; or
  • provide you with a copy of any personal information which we hold about you on request support@uniquely.health (although we reserve the right to charge reasonable fee for this if requests are excessive or repetitive).

You have the right to withdraw your consent in relation to us processing your special categories of personal data (as mentioned above) at any time. You can do this by contacting us at support@uniquely.health

If you withdraw your consent to us processing your personal data, especially the special categories above, this will mean that we are unable to provide our services to you. In addition, please remember that we are required by law to retain medical records for 10 years.

Security of your personal information

Our responsibility to you

At Uniquely Health, we have physical, electronic, and managerial procedures in place to protect and secure the information we collect. We are committed to protecting personal information from loss, misuse, disclosure, alteration, unauthorised access and destruction and we take all reasonable precautions to safeguard the confidentiality of personal information.

We make every effort to protect your personal information. However, there is always an inherent risk, beyond our control, in sending information over the internet. If we do ever encounter any online data breaches, we commit to taking prompt action to resolve the situation to protect your information.

We use Stripe for payment transactions and so do not hold payment or payment card data.

Your responsibility to us

Where we have given you (or where you have chosen) a password that enables you to access your online account, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Third party websites

Our Website may, from time to time, contain links to websites operated by third parties.This privacy policy only applies to the personal information that we collect through the Uniquely Health Website and delivery of the Services and we cannot be responsible for personal information collected and stored by third party websites. Third party websites have their own terms and conditions and privacy policies, and you should read these carefully before you submit any personal information to these websites. We don’t endorse or accept any responsibility for the content of those third party websites or third party terms and conditions or policies.

Contact us

Questions, comments and requests about this privacy policy or how we collect, use or store your personal information are welcomed and should be emailed to support@uniquely.health  or our data protection officer, Edmund Lehmann,support@uniquely.health or by writing to us at  37-41 Mortimer St, London W1T 3JH.