Last Updated: 8th November 2023
This policy is made for and applies to anyone who is a Uniquely Health customer or subscriber, or anyone who is visiting our website. Please read this Privacy Policy carefully to understand our views and practices and your rights regarding your personal data, and if you don’t agree with it, then (although we hate to turn you away) you shouldn’t use our Site or Service. There are several ways you might Agree to this Privacy Policy, for instance by registering for our service and ticking ‘Check here to indicate that you have read and agree to Privacy Policy’ on our www.uniquely.health (our “Site”), by booking a call, or through confirming you have agreed to the Privacy Policy in writing, including by email, then you confirm that you have read, understood and agreed to this policy.
Alternatively, feel free to email us at hello@uniquely.health you have questions or concerns.
We may update our privacy policy from time to time. Any changes we make will be posted on this page and, where appropriate, and if we have an up-to-date email address for you on record, we will send you an email to confirm the changes as well.
Uniquely Health Limited is registered with the UK Information Commissioner’s Office (registration number: C1414108 ); the Data Protection Officer is Edmund Lehmann. You can contact Edmund by email at: dpo@uniquely.health
By booking a call with Uniquely Health on our Site, registering for an account on our Site, by using the Website or disclosing any personal information: (i) you agree that you have read and understand the terms of this Agreement , (ii) you accept and agree to be bound by the terms of this Agreement and (iii) you accept and agree to abide by all laws and regulations applicable to the subject matter of this Agreement and which is accessible in our Website.
We act as a Data Controller in relation to any personal data you provide to us, which means we will only process and share your data in line with the requirements of the applicable data protection laws and we will take reasonable steps to ensure that those with whom we legitimately share your data with are equally robust in their approach to data protection.
Personal information is the term we use to describe information which we collect and which can be used to personally identify someone. For example, a name, a personal address or even an IP address.
Here is a list of the types of personal data we collect:
Information you give to us (e.g. on contact forms, questionnaires or when setting up accounts)
This is essential information for us to provide the best service we can to you. If you ask us to delete it, it’s possible we may no longer be able to provide our services to you.
Information we collect automatically when you visit our Website
We make reasonable efforts to keep this information anonymous, to protect your privacy.
Information generated by our services
The nature of what we do at Uniquely Health means that we will receive personal information about you from you yourself, from our business partners, suppliers and sub-contractors (for example, doctors, laboratories and nutritionists). The types of personal information that we receive as a result of our services include the following special categories of personal data:
Please remember that if you choose to withdraw your consent to our processing of these categories of information, we will be unable to provide our services to you.
Information we receive from other sources.
We use your information in line with Data Protection Regulation. In short, this means we only use it where we have a legal basis to do so. These are the general legal basis for which we use your information:
Here are some reasons we process your personal information:
We have set out below, in a table format, a description of the main ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
| Purpose / Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
| To register you as a new customer and open your account |
|
Performance of a contract with you |
|
To process and deliver your order including:
|
|
|
|
To provide our services and products to you including: (a) Collecting and analysing your health, biometric and genetic data by collecting your blood, DNA and other samples from you directly or via our partners |
|
|
|
To manage our relationship with you which will include:
|
|
|
|
To enable you to partake in a prize draw, competition or complete a survey |
|
|
|
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
|
|
|
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you |
|
Necessary for our legitimate interests (for instance, to study how customers use our products/services, to develop them, to grow our business, and to inform our marketing strategy) |
|
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences. |
|
Necessary for our legitimate interests (for instance, to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
|
To make suggestions and recommendations to you about goods or services that may be of interest to you |
|
Necessary for our legitimate interests (for instance, to develop our products/services and grow our business) |
We may share your personal information with the following categories of third parties, including:
We request that third parties we share personal information follow equivalent privacy and security procedures to our own to protect your information.
We are committed to protecting your privacy, especially concerning sensitive health-related information collected through our mobile applications. Your health data is of utmost importance to us, and we want to assure you that it will not be used for any other purpose, including transfer to advertising platforms, data brokers, or information resellers.
By using our mobile applications and services, you acknowledge and agree to the terms outlined in this privacy policy, including the restrictions on the use of your health data. If you have any questions or concerns about the collection and use of your health information, please do not hesitate to contact us at: hello@uniquely.health .
Finally, we may also disclose your personal information to third parties in certain exceptional circumstances as follows:
The personal data we collect is processed at our offices and in any data processing facilities operated by the third parties. Technology businesses often use third parties to help them host their application, communicate with customers, power their emails etc. When we do this, sometimes it is necessary for us to share your data with them in order to allow these services to work. Your data is shared only when necessary and according to the safeguards and good practices detailed in this Privacy Policy.
Below is a list of the main third party providers we use:
Our business may require us to transfer your Personal Data to countries outside of the European Economic Area (“EEA”), outside of the UK or your country of origin, and including to countries that may not provide the same level of data protection as your home country.
We take reasonable steps to ensure that recipients of your Personal Data remains subject to the same standards as are set out in the Data Protection Legislation, however there is no way for us to guarantee this in practice. Thefore, we cannot guarantee that if we transfer your data outside, your country of origin, the UK or EEA, that it will be protected to equivalent standards as those inside your country of origin, the UK or EEA.
By agreeing to this Privacy Policy, you recognise that your personal data may be transferred outside your country of origin (including outside the EEA or UK) and that as a result you may not enjoy the same levels of protection of your data as if that data had not been transferred.
We store personal information for as long as you use the services we provide and then as required to comply with applicable laws. In particular, we are required by law to hold medical records for 10 years.
Choices:
At any time:
You can choose not to provide us with personal data
If you choose to do this, you can continue to visit our Website and browse its content, but we won’t be able to provide you with Services, even if you have already paid for them.
You can turn off cookies in your browser settings
If you turn off cookies, you can continue to visit our website and browse its content, but our online Services might be less effective.
You can choose for us not to use your personal information for marketing
We will request your consent to do this, but you can choose to refuse your consent. If you have given your consent and want to retract it later, then you can either unsubscribe to the communications or opt out by contacting us at hello@uniquely.health
Rights:
You can contact us by email at hello@uniquely.health at any time, to request that we:
You have the right to withdraw your consent in relation to us processing your special categories of personal data (as mentioned above) at any time. You can do this by contacting us at hello@uniquely.health
If you withdraw your consent to us processing your personal data, especially the special categories above, this will mean that we are unable to provide our services to you. In addition, please remember that we are required by law to retain medical records for 10 years.
Our responsibility to you
At Uniquely Health, we have physical, electronic and managerial procedures in place to protect and secure the information we collect. We are committed to protecting personal information from loss, misuse, disclosure, alteration, unauthorised access and destruction and we take all reasonable precautions to safeguard the confidentiality of personal information.
We make every effort to protect your personal information. However, there is always an inherent risk, beyond our control, in sending information over the internet. If we do ever encounter any online data breaches, we commit to taking prompt action to resolve the situation to protect your information.
We use Stripe for payment transactions and so do not hold payment or payment card data.
Your responsibility to us
Where we have given you (or where you have chosen) a password which enables you to access your online account, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Our Website may, from time to time, contain links to websites operated by third parties.This privacy policy only applies to the personal information that we collect through the Uniquely Health Website and delivery of our Services and we cannot be responsible for personal information collected and stored by third party websites. Third party websites have their own terms and conditions and privacy policies, and you should read these carefully before you submit any personal information to these websites. We don’t endorse or accept any responsibility for the content of those third party websites or third party terms and conditions or policies.
Questions, comments and requests about this privacy policy or how we collect, use or store your personal information are welcomed and should be emailed to hello@uniquely.health or our data protection officer, Edmund Lehmann, dpo@uniquely.health or by writing to us at 40 Gracechurch Street, London, EC3V 0BT; United Kingdom.
